Align your highly available Prometheus setup with highly available commercial Thanos support.
InfraCloud is officially recognized by CNCF as the KCSP (Kubernetes Certified Service Provider) for Cloud Native technologies including Thanos & Prometheus.
Thanos Commercial Support& Professional Services
With InfraCloud’s 24x7 commercial Thanos support, you get regular monitoring and maintenance of your Thanos setup. Your team can focus on using the information rather than managing its storage by leaving Thanos issues to our experts.
100+ Companies of all size trust us as their partner
70% Engineers with industry recognized certifications
7+ Years in development
4 Offices worldwide
24*7 Support
Be it night or day, we are 24*7*365 available to support your Thanos emergencies (P1 & P2)
Unlimited Incidents
Report any number of incidents without fear of running out of support.
Secure Updates
Regularly check and install Thanos updates to keep your data HA and secure.
Training
Upskill & training your team with the latest Thanos updates, upgrades, & practices.
Compliance & Regulations
Handling sensitive data securely within Thanos for compliance support.
Integration
Integrate with Grafana & other tools for sourcing & fetching the information seamlessly.
Professional Thanos Support Tiers
Thanos Support Service Cycle
#01
Report
Connect with the InfraCloud team via Slack or Jira ticket, based on the incident’s severity. Refer to the support matrix for guidance.
#02
Acknowledge
We’ll address the Thanos issue and assign a dedicated engineering team to it.
#03
Solution
Our Thanos experts will conduct a thorough audit of your issue and develop a detailed plan to resolve it.
#04
Collaboration
We’ll collaborate with your team, either to implement our plan to resolve the issue or to guide your team in fixing the data pipelines themselves.
#05
Resolution
After a successful resolution, we will close the ticket, providing you with complete transparency.
Transparent Plans for Professional Thanos Support
| Support Medium | Description |
| Technical Support | 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents. |
| Support Channel | Web Portal (Jira Service Management). |
Audio/Video calls for severity 1 & 2 incidents, after triaging the issue.
Dedicated Private Slack Channel to resolve issues. |
| SLA | Based on the incident severity (mentioned below). |
| Business hours (P3-P4) | 9 AM - 6 PM EST/PST |
| Service Level Production Support | Description | Severity 1 | Severity 2 | Severity 3 | Severity 4 |
| Response time | InfraCloud initial response after customer files initial request. | 1 hour | 2 hours | 1 business day | 2 business days |
| Ongoing response time | Subsequent responses. | 2 hours | 4 hours | 1 business day | 2 business days |
| Resolution time | Time from the incident created to the resolution. | 4 hours | 2 days | 5 days | 15 days |
Thanos Support Experts, Keeping it Production Ready 24*7
Schedule a call with one of our experts (absolutely no strings attached)!
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