Run Linkerd confidently with 24*7 enterprise support from theofficially recognized commercial services Linkerd partner.
InfraCloud is officially recognized by Linkerd as 'Commercial Support Partner' to provide best in the industry enterprise-grade Linkerd support.
Linkerd Commercial Support& Professional Services
Linkerd Support engineers provide 24*7 maintenance & support for your Linkerd service mesh to keep it healthy and production ready. Our expert Linkerd engineers ensure no harm comes to your service mesh, so you can invest your engineering resources and time to grow your business instead of managing Linkerd.
100+ Companies of all size trust us as their partner
70% Engineers with industry recognized certifications
7+ Years in development
4 Offices worldwide
24*7 Support
Be it night or day, we are 24*7*365 available to support your Linkerd emergencies (P1 & P2).
Unlimited Incidents
Unlimited priority support for any emergencies without fear of running out of support.
Secure Updates
Regularly checking and installing Linkerd updates to keep the business secure.
Scalable Solutions
Multiple deployment patterns including single-cluster and multi-cluster mesh.
Secure Integrations
Fine-grained authorization policies and encrypted communications to your applications.
Fault-tolerant
Highly resilient with features like latency-aware load balancing, retries, and fault injections.
Professional Linkerd Support Tiers for Businesses of Every Size
Need ad hoc Linkerd Support?
Adopting Linkerd from Scratch?
Linkerd Support Service Cycle
#01
Report
Connect with the InfraCloud team via Slack or Jira ticket, based on the incident’s severity. Refer to the support matrix for guidance.
#02
Acknowledge
We’ll address the Linkerd issue and assign a dedicated engineering team to it.
#03
Solution
Our Linkerd experts will conduct a thorough audit of the issue and develop a detailed plan to resolve it.
#04
Collaboration
We’ll collaborate with your team, either to implement our plan to resolve the issue or to guide your team in resolving it themselves.
#05
Resolution
After a successful resolution, we will close the ticket, providing you with complete transparency.
Transparent Plans for Professional Linkerd Support
| Support Medium | Description |
| Technical Support | 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents. |
| Support Channel | Web Portal (Jira Service Management). |
Audio/Video calls for severity 1 & 2 incidents, after triaging the issue.
Dedicated Private Slack Channel to resolve issues. |
| SLA | Based on the incident severity (mentioned below). |
| Business hours (P3-P4) | 9 AM - 6 PM EST/PST |
| Service Level Production Support | Description | Severity 1 | Severity 2 | Severity 3 | Severity 4 |
| Response time | InfraCloud initial response after customer files initial request. | 1 hour | 2 hours | 1 business day | 2 business days |
| Ongoing response time | Subsequent responses. | 2 hours | 4 hours | 1 business day | 2 business days |
| Resolution time | Time from the incident created to the resolution. | 4 hours | 2 days | 5 days | 15 days |
Linkerd Support Experts, Keeping it Production Ready 24*7
Schedule a call with one of our experts (absolutely no strings attached).